FAQ | SINCERELY GINGER JEWELRY | Shop Timeless and Beautiful Jewelry Designs

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Where is your jewelry created ?

All pieces are made in the Philadelphia area. Each piece is created on an individual basis as ordered, except for one-of-a-kind pieces which are made ahead of time.


I see you have pieces made out of yellow and rose gold.  Do you create jewelry in white gold?


White gold requires more maintenance, which is why I mostly use it for bespoke jewelry and heirloom designs.  Because white gold has a yellow tinge, plating is applied to make it more white.  Contact info@sincerelygingerjewelry.com to discuss the piece(s) you would like in white gold.



Can you custom-size my ring if I don't see it listed?

The majority of the rings can be custom sized at no extra charge.  The lead time might range from 4-6 weeks.  If you need a ring in a size that is not currently available, email info@sincerelygingerjewelry.com.  Please keep in mind that some one-of-a-kind pieces cannot be adjusted due to their design.



How can I find out my ring size?


You may get your ring size measured at a local jeweler.  You can also send an email to info@sincerelygingerjewelry.com and an adjustable ring sizer will be delivered to you.



Can you change the length of the necklaces that are available?


Any of the necklaces can be lengthened or shortened to your desired length.  The lead time to have the chain altered is about 4-6 weeks from the date of your order depending on the piece.  A charge of $35 will be added for every 2 inches for most chains.  Some may require an additional charge due to the type and current market price of gold.  Email info@sincerelygingerjewelry.com if you have any questions or would like the chain length altered.  A custom invoice will be sent to you afterward.



I require a repair on my Sincerely Ginger Jewelry piece.  What is the procedure?




Do you design custom jewelry?  What metals do you use to use for custom pieces?


Yes!  For custom jewelry, I work with gold (10k to 24k), platinum, and palladium.  Visit the custom jewelry design page for more information.



How long will it take for me to receive my jewelry?

This varies from piece to piece.  The typical time frame is noted in the description section for each item.  All one-of-a-kind pieces will ship within 2 days of ordering.  Custom jewelry usually takes 6-8 weeks for overall production. 


How do I care for my pieces from Sincerely Ginger Jewelry?


Before showering, swimming, or exercising, it is advised that you remove all jewelry. Perfumes and other cosmetics may damage the jewelry over time. Corrosive chemicals, harsh chemicals, abrasives, and ammonia-based cleaners can all irreversibly harm your jewelry. Soaking jewelry over an extended period of time can damage metals and gemstones, particularly fragile or porous materials like pearls. Certain gemstones may fracture or break when exposed to hot water. If a piece of jewelry requires particular care, cleaning instructions will be included with your piece. Store jewelry apart from other pieces in a box or pouch for optimum care. If you have any more inquiries, please email info@sincerelygingerjewelry.com.



Do you offer gift wrapping?

Complementary gift wrapping comes free with all orders.


What forms of payment do you accept?

Layaway is available for custom orders.  Financing is available, if needed, through various companies.  We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, and Meta Pay.


What is your shipping policy?

Shipping is free on all domestic orders. All orders are processed pending credit card verification. All orders require a signature upon delivery. An email with tracking information will be sent to you upon shipment. We are unable to ship to PO/APO/FPO addresses. Shipping for non-domestic orders are paid in full by the customer.  We are not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.

Do you write appraisals?

Sincerely Ginger Jewelry is not certified to write appraisals for customers. The National Association of Jewelry Appraisers can assist you in acquiring a professional appraiser for your jewelry. Contact us if you wish to have your jewelry appraised and a Certificate of Purchase will be supplied to you, detailing the piece(s) purchased. Be sure to provide us with your name, invoice number, and product information.